Privacy Policy

1. Introduction

Welcome to LoversVow Dating App ("LoversVow," "we," "our," or "us")

LoversVow is a dating platform designed to help adults discover meaningful relationships, connect with compatible people, and build genuine connections in a safer online environment.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and how you can exercise your privacy rights.

LoversVow requires users to complete certain registration and verification steps before they can communicate with other users. These steps may include phone number verification, profile photograph uploads, and selfie verification.

Our location privacy commitment is clear: LoversVow collects approximate location information only and does not collect precise GPS location information from users.

By using LoversVow, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing the relevant information.

2. Information We Collect

We collect information needed to create accounts, verify users, operate our dating services, facilitate communication, and help protect our community.

2.1 Registration Information

When registering for a LoversVow account, users are required to provide:

• Name: To identify the user and support profile creation.
• Email address: To register the account and support account-related communications.
• Password: To authenticate access to the account.
• Date of birth (DOB): To establish age eligibility and support age-related safety requirements.
• Gender: To establish the user's dating profile.
• Marital status: To help users describe their relationship status.
• Gender preference: To identify the gender or genders the user wishes to meet through the platform.

We use this information to create and manage accounts, personalize the dating experience, support matching features, and maintain platform security.

We store passwords using secure password hashing techniques designed to protect them from unauthorized access.

2.2 Phone Number Verification

After completing initial registration, users must verify their phone number before they can chat or communicate with other users.

Verification may be completed through SMS or WhatsApp, depending on the verification methods available in the app.

For this process, we may collect and process:

• The user's phone number.
• A verification code or verification token.
• Verification status.
• Information needed to detect repeated or suspicious verification attempts.

We use this information to confirm control of the submitted phone number, help reduce fake accounts, protect the platform, and enforce our communication eligibility requirements.

Where third-party SMS or WhatsApp services are used, those providers may process information necessary to deliver verification messages.

Phone verification does not guarantee that every user is genuine or that their future conduct will be safe.

2.3 Profile Photographs

Before a user can communicate with other users, the user must upload a profile photograph as part of the verification process.

We collect and process uploaded photographs to:

• Create and display the user's dating profile.
• Help other users recognize the person behind a profile.
• Support profile verification.
• Help identify suspicious, misleading, or inappropriate profiles.
• Maintain platform safety and enforce our rules.

Depending on the app's features, profile photographs may be visible to other LoversVow users.

Users should upload only photographs they have the right to use and should avoid including sensitive information in their images.

2.4 Selfie Verification

LoversVow requires users to complete a selfie verification process before they can chat or communicate with other users.

We process the selfie and associated verification information to help establish that a user has completed the required verification procedure.

Depending on the technical method used, this process may involve:

• A selfie image or video.
• Verification results or status.
• Information used to compare a selfie with a profile photograph.
• Technical records needed to prevent repeated or fraudulent verification attempts.

We use selfie verification to help reduce fake profiles, impersonation, and certain forms of fraud.

A selfie verification process does not, by itself, guarantee a user's identity, intentions, or future conduct.

2.5 Optional Profile Information

After completing registration, users may choose to provide additional profile information to help attract compatible people and encourage others to contact them.

Depending on the features available, this information may include:

• A personal biography or introduction.
• Interests and hobbies.
• Relationship goals.
• Occupation or education.
• Lifestyle preferences.
• Additional photographs.
• Other personal details the user chooses to share.

Providing optional information is voluntary unless a particular field is specifically identified as required.

Information added to a public-facing profile may be visible to other users. Users should consider carefully what they disclose.

2.6 Approximate Location Information

LoversVow collects approximate location information only. We do not collect precise GPS location information from users.

Approximate location may identify a general geographic area, such as a city or surrounding area, rather than an individual's exact physical position.

Depending on the features you use and the technical configuration of our services, approximate location information may come from a general location you enter or an approximate location service.

We may use approximate location information to:

• Suggest potential matches in a user's general area.
• Help users discover people in a selected city or surrounding area.
• Personalize search and discovery features.
• Improve the relevance of potential matches.

We do not intend to use LoversVow to track users' exact physical movements.

Our application permissions, backend systems, and integrated third-party services must remain consistent with our approximate location only commitment.

2.7 Private Messages and Communications

LoversVow provides private messaging so verified users can communicate with other users.

We may process:

• The contents of messages sent and received.
• The accounts participating in a conversation.
• Message timestamps and delivery status.
• Information users submit when reporting inappropriate messages or behavior.

We use this information to deliver messages, operate communication features, investigate reports, enforce community guidelines, and help protect users from harassment, scams, and abuse.

Private messaging does not necessarily mean end-to-end encryption. Unless we specifically confirm that end-to-end encryption is implemented, users should not assume that messages are inaccessible to our systems.

2.8 Device and Technical Information

Depending on our technical configuration and the services integrated into the app, we may process:

• App version.
• Crash reports and diagnostic logs.
• Error and performance information.

We use this information to diagnose errors, improve reliability, investigate technical issues, and protect the platform.

2.9 Safety and Usage Information

Where supported by the app, we may process information about profile interactions, likes, matches, blocks, reports, and other activities related to using LoversVow.

We use this information to operate the service, support matching features, identify suspicious activity, investigate abuse, and enforce our rules.

3. Verification and Access to Communication Features

LoversVow requires users to complete the following steps before they can chat or communicate with other users:

• Complete initial account registration.
• Verify their phone number using an available SMS or WhatsApp verification method.
• Upload a profile photograph.
• Complete the required selfie verification process.

These requirements are designed to help reduce fake accounts, discourage impersonation, and improve trust within the dating community.

Completing these steps does not guarantee that a user is genuine, trustworthy, or safe to meet in person.

We may restrict access to communication features when required verification is incomplete or when we identify activity that violates our rules or creates a safety risk.

4. How We Use Your Information

We may use personal information to:

• Create and manage user accounts.
• Authenticate users and maintain account security.
• Verify phone numbers.
• Process profile photographs and selfie verification.
• Display dating profiles and optional profile information.
• Support dating preferences and matching features.
• Use approximate location to help users discover potential matches.
• Deliver private messages between users.
• Detect fake accounts, impersonation, fraud, harassment, and other abuse.
• Respond to support requests and complaints.
• Diagnose technical errors and improve app performance.
• Enforce our terms and community guidelines.
• Comply with applicable legal obligations.

We will not intentionally use personal information for purposes incompatible with this policy without appropriate notice and consent where required.

5. How We Share Your Information

We do not sell personal information to third parties in exchange for money.

We may share information in the following circumstances.

5.1 With Other LoversVow Users

Information displayed on your profile may be visible to other users. Depending on your profile and the app's features, this may include your name or display name, photographs, age or age range, gender, marital status, interests, and general location information.

Private messages are made available to the participants in the relevant conversation.

We encourage users to share information responsibly because recipients may copy, screenshot, or redistribute information they receive.

5.2 With Service Providers

We may share relevant information with service providers that help us operate LoversVow, including providers of:

• Cloud hosting and data storage.
• Account authentication.
• SMS or WhatsApp phone verification.
• Selfie and profile verification.
• Private messaging.
• Customer support.
• Diagnostics and crash reporting.
• Security and fraud prevention.

These providers may process information on our behalf to deliver their services, subject to applicable contractual and legal protections.

The information actually shared depends on the services we use and how our application is configured.

5.3 For Legal and Safety Reasons

We may disclose information where reasonably necessary to comply with applicable law, respond to valid legal requests, investigate suspected fraud or abuse, protect users, or enforce our legal rights.

5.4 Business Transfers

If LoversVow undergoes a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.

5.5 With Your Consent

We may share information for other purposes when you direct us to do so or provide consent where required.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, alteration, disclosure, or destruction.

Depending on the systems we use, these measures may include:

• Access controls and authentication.
• Secure password storage.
• Encryption during transmission.
• Appropriate storage protections.
• Security monitoring.
• Software updates and maintenance.
• Restrictions on access to personal information.

No online platform can guarantee absolute security.

Users are responsible for protecting their login credentials and should contact us if they believe their account has been compromised.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, operate accounts, support verification, protect platform safety, resolve disputes, and comply with applicable legal obligations.

Retention periods may vary by information type.

For example, account details may be retained while an account is active, while verification records may be retained for the period reasonably necessary to support security and prevent abuse.

When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal requirements.

Certain records may be retained for a limited period where necessary for legal compliance, fraud prevention, or dispute resolution.

8. Account and Data Deletion

Users may request deletion of their LoversVow accounts and associated personal information.

To submit a request, contact:

• Email: [email protected]

Where available, users may also initiate deletion through an account deletion feature in the app.

When we receive a valid request, we will process it in accordance with applicable law and our retention obligations.

We will delete information that is no longer required, subject to lawful retention exceptions.

Uninstalling LoversVow does not automatically delete an account or personal information stored on our systems.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing depends on consent.
• Request a portable copy of certain information.
• Submit a complaint to the relevant data protection authority.

To exercise an applicable right, contact [email protected].

We may need to verify your identity before processing a request.

10. Age Requirements and Children's Privacy

LoversVow is intended for adults aged 18 and older.

We do not knowingly permit anyone under 18 to create or maintain a dating account.

We collect date of birth during registration to support age eligibility requirements.

If we discover that a person under 18 has created an account in violation of this policy, we will take appropriate steps to restrict or remove the account and handle the associated information in accordance with applicable law.

Please report suspected underage accounts to [email protected].

11. User Safety

We want LoversVow to provide a safer environment for people seeking meaningful relationships. However, verification does not eliminate every risk associated with online dating.

We encourage users to:

• Avoid sharing passwords or financial information.
• Never send money to someone they have not independently verified.
• Avoid publishing their home address or exact daily routines.
• Report suspicious profiles, scams, threats, and harassment.
• Exercise caution when arranging to meet someone in person.

Our approximate-location feature is intended to provide general geographic context, not reveal your exact physical position.

12. Third-Party Services

LoversVow may use third-party software, APIs, libraries, and infrastructure to provide its services.

Depending on the integrations actually used, these services may support hosting, messaging, phone verification, selfie verification, diagnostics, security, and other functions.

Their handling of information may also be governed by their own privacy policies and our agreements with them.

We will take reasonable steps to assess relevant providers and ensure our disclosures reflect the app's actual data practices.

13. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on where our systems and service providers operate.

Where applicable, we will take reasonable steps to ensure that international transfers comply with relevant data protection laws.

14. Cookies and Similar Technologies

Our website or integrated services may use cookies, software development kits, or similar technologies where implemented.

These technologies may support authentication, security, preferences, diagnostics, analytics, or service functionality.

We will provide additional information and choices where required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our app, technology, services, legal obligations, or data handling practices.

When changes are made, we will update the "Last Updated" date at the top of this policy.

Where required by law, we will notify users of material changes or obtain additional consent before implementing new processing activities.

We encourage users to review this policy periodically.

16. Contact Information

For privacy questions, data protection requests, account deletion requests, or other concerns about this Privacy Policy, contact us using the details below.

LoversVow Dating App Email: [email protected]
Email: [email protected]
www.lovervows.com

17. Our Privacy Commitment

LoversVow is committed to helping people build meaningful connections while respecting their privacy.

We aim to:

• Collect registration information needed to provide our dating service.
• Verify phone numbers and require profile photographs and selfie verification before enabling communication.
• Allow users to add optional profile information.
• Provide private messaging between users.
• Use approximate location rather than precise GPS location.
• Protect personal information using reasonable security measures.
• Respect applicable privacy rights.
• Provide a process for requesting account and data deletion.

Thank you for choosing LoversVow Dating App.